Vital Decisions

Vital Decisions ensures that the care of individuals with sudden or ongoing advanced illness aligns with their values and preferences. Enabled by behavioral science methodologies, proprietary analytics and clinical experts, Vital Decisions provides collaborative decision making and Advance Care Planning support for all members of a population through a suite of telehealth and digital solutions. The services help members and their families think through, communicate and document their preferences to ensure their care is aligned with their wishes now and in the future as health situations change. Vital Decisions also facilitates care alignment through referral to palliative care, hospice and other available services. Vital Decisions’ solutions result in improved quality, high satisfaction among individuals, their families and their doctors, and lower costs.

Our solutions span the health spectrum, enabling individuals to plan for the unexpected, plan for the expected and manage end of life care.

  • Living Well: A clinician-guided, multi-session, advanced illness telehealth solution in which master’s-level clinical Specialists engage individuals and their families in shared care decision-making and communication to ensure care alignment with personal preferences and values.
  • Guided Living Voice: A single-session, telehealth and digital experience in which a Care Alignment Coordinator engages with an individual on what matters most, facilitates completion of an Advance Directive, and educates and refers to goal concordant services available such as palliative care or hospice.
  • My Living Voice: A self-guided, online, Advance Care Planning digital health solution in which users are guided to create an informed and legal Advance Directive document based on their values and preferences.

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