Healthcentric Advisors

Healthcentric Advisors is a national health care quality improvement consultant with over 25 years of experience making communities healthier. Our team of experienced clinicians, quality improvement experts, analysts and project managers work closely with our Patient and Family Advisory Council to map customized solutions. We

· Provide benchmarking data to identify local opportunities for improvement;

· Offer education to guide teams in the implementation of the most recent evidence-based practices and guidelines;

· Deliver technical assistance for data-driven quality improvement – including identifying the opportunity, setting aims, and measuring results; and

· Contribute to promising practices and the evidence-base through our presentations and publications.

Examples of current projects:

· Increasing referral to evidence-based chronic disease self-management programs

· Partnering with providers to enhance prevention, screening and treatment for cardiac disease and diabetes

· Providing standardized education, tools, resources with train-the-trainer toolkits

· Enabling providers to engage in discussions about advance care planning

· Convening cross continuum community coalitions to understand and address the root cause of poor care transitions

Recent publications

· Advance Care Planning: Used data to understand how clinicians and patients were using the ACP billing code in the first year after its implementation.1

· Provider/Patient Interactions: Explored physicians’ perceptions about the impact of using electronic health records on the patient-physician interaction.2

· Provider/Provider Communication: Explored communication from urgent care centers to emergency departments, revealed a need to improve communication standards and practices.3

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1Pelland K, Morphis B, Harris D, Gardner R. Assessment of First-Year Use of Medicare’s Advance Care Planning Billing Codes. JAMA Intern Med. Published online March 11, 2019179(6):827–829. doi:10.1001/jamainternmed.2018.8107

2Pelland KD, Baier RR, Gardner RL. "It's like texting at the dinner table": A qualitative analysis of the impact of electronic health records on patient-physician interaction in hospitals. J Innov Health Inform. 2017 Jun 30;24(2):894. doi: 10.14236/jhi.v24i2.894.

3Gardner R, Choo EK, Gravenstein S, Baier RR. "Why Is This Patient Being Sent Here?": Communication from Urgent Care to the Emergency Department. J Emerg Med. 2016 Mar;50(3):416-21. doi: 10.1016/j.jemermed.2015.06.032.

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